With continued volatility in the energy market the NFU Energy team have been inundated with more calls and queries than ever before. We have experienced a 6-fold increase in calls coupled with an increase in the average call time as members have required a more detailed explanation of the rapidly changing market conditions.
To manage call volumes and continue to provide a good level of service we have expanded the team in recent months and would like to take the opportunity for you to meet the team that assists with your queries, quotes, and contracts.
The SME team consists of the sales team and the admin team which makes them a perfect mix to deal with your queries. Here is a little bit from our energy consultants -
Joshua Robinson – SME Sales Manager
“Hi, I’m Josh Robinson and have been with NFU Energy for 3.5 years. I manage the team and have almost 10 years of industry experience with suppliers. I also write our Energy Weekly reports which give an insight to the energy market. In my spare time I love to coach and play football and enjoy most sports whilst being a qualified plumber and gas engineer.
Nicky Cook – Senior Systems Coordinator
“Hi there, I’m Nicky and have been with NFU Energy for almost 3 years. I deal with complex queries, complaint and issues that arise between our members and suppliers. In my spare time I enjoy going to the gym and enjoy live music and theatres.”
Chris Welford-Thompson – Contract Administrator
“Hello! I’m Chris Thompson. I have been working in the Energy sector for 7 years. I came over to the NFU in 2019. I work in Contract Admin and submit contracts to suppliers once they have been arranged by one of our Sales Agents. In my spare time I like to paint landscapes in oil, hand build ceramics, and work on my garden.”
Patrick Connolly – SME Sales Advisor
“Hi Everyone, My name is Patrick and I have been working in the NFU Energy since September 2021 and have loved every minute. I Have been working in customer service and Energy for many of years and can assist with most energy queries. I am here for you guys and am always happy to help. I know these last few years have not been great, but we will all get there so be strong. Also remember don’t have a good day, have a great day. “
Hollie Richings - SME Sales Advisor
Hello, My Name is Hollie Richings and I been with NFU Energy for 3 months. That said, I have around 5 years’ experience within the energy market ranging from customer service to a forecast administrator. Customer service is something I am really passionate about and I enjoy resolving tricky queries to give customers the best experience. Outside work I am an active and outgoing person who enjoys food, shopping and all things girly.
Chelsee Worth - SME Sales Advisor
“Hi, my name is Chelsee Worth; I have been working for NFU Energy now for a few weeks as a Sales Consultant. It’s been very enjoyable so far speaking to all NFU’S lovely members offering support and advice with their energy supplies. I have worked in the energy industry for the last 9 years so have a lot of experience in the energy market. Outside of work you can find me with a sketch pad and pencils drawing some portraits.”
Sanj Bagga - SME Sales Advisor
“Hello everyone! I'm Sanj. I started with NFU Energy last week, but I've been working in the energy industry for 3 years now, as an energy specialist within customer services, dealing with account queries, general energy queries, prices, and picking up everything from the most basic, to the most complex queries regarding energy supplies. Outside of work, I love spending time with my friends and family, I love travelling and learning new skills and picking up new hobbies.
As a team we will continue to help and assist you through the market volatility whilst hoping for some stability and a return to some sort of normality in the coming months. Feel free to contact us regarding any contracts, new connections and queries as we continue to provide you with our best level of service.