We want to let you know about the measures we’re taking to reduce the spread of coronavirus whilst maintaining continuity of service.
We’re following the government’s guidelines, the main impact being:
- The team are now all remote working and still contactable on the regular phones numbers and email addresses.
- Our office is closed.
- Customers site visits will be postponed where possible.
With those exceptions, it’s business as usual.
Contacting NFU Energy
We’d ask that you try to contact us by email wherever possible to firstname.lastname@example.org. If you’d like to talk to us please let us know via email and we’ll call you back as soon as we can. If you call the office, a message will be passed to the relevant person and they’ll call you back within two working days.
If you have sent payment, invoices or energy contracts to us by post in the last few days please contact as soon as possible so that we can make alternative arrangements.
Visits to your site
We’re postponing site visits where possible. If it is essential that we visit your site, for instance in order to meet a deadline imposed by Ofgem, we’ll contact you in advance to discuss the measures you have in place, protecting both your staff and operations as well as ours.
Ensuring continuity of service
We’ll let you know if anything changes, but – with the above exceptions – it’s business as usual from our end. If anything happens with you, staff absences for instance, that might affect our work for you, please let us know as soon as you’re able to.