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Thursday 16th of April 2020 | Posted In: Buy and Sell, Buying energy

Contacting your energy supplier during lockdown

Lockdown has forced a lot of us out of our comfort zones as well as adjust how and where we work. We have been fortunate enough to get our equipment home and continue with business as usual. However, it has not necessarily been the same for energy suppliers.

Reduced customer service

Most energy suppliers have advised that due to reduced staff they are prioritising emergencies and vulnerable customers. Chances are, getting through to your supplier if you don’t fall into these categories isn’t easy right now and I’m sure you’d agree that your time would be better spent not sitting on hold. To help with this we have put together some alternative methods for contacting the main suppliers about common things like meter readings.

Meter readings

Giving regular readings is a must but is especially important if COVID-19 has affected your production levels. The last thing you want is either a big bill when you’re not consuming or to pay too little now and be stung with a large bill further down the line because you’ve upped your usage. Here are some alternative methods for calling in a meter reading:

 

Supplier

Alternative meter reading method

British Gas

 

Register online here to submit meter readings and view bills online

 

Corona Energy

 

Email your details including your account number to myCorona@coronaenergy.co.uk to get a login to submit meter readings online.

 

EDF

 

Register online here to submit meter readings and view bills online.

 

E.ON

 

Register online here to submit meter readings and view bills online or email them with your account number and reading to business@eonenergy.com

 

Gazprom

 

Email your account number and reading to enquiries@gazprom-energy.com

 

Haven Power

 

Email your account number and reading to meterread@havenpower.com

 

npower

 

 

Register online here to submit meter readings and view bills online

 

Opus Energy

 

Email your account number and reading to contactus@opusenergy.com

 

SSE

 

Register online here to submit meter readings and view bills online or use their online form here

 

Scottish Power

 

Register online here to submit meter readings and view bills online or email them with your account number and reading to contactus@scottishpower.com

 

Total

 

Submit gas meter readings here and electricity meter readings here or you can email your account number and reading to gp.redhill.iccustomer.reads@totalgp.com for gas and gp.redhill.elec.read@totalgp.com for electricity

 

 

I’ve been affected financially by lockdown and can’t afford my bills, what can I do?

Firstly, we’re sorry to hear that COVID-19 is negatively affecting your business. You can check the NFU’s latest updates and advice here. There are some steps you can take to help you keep your bills down.

  • Keep your bills accurate If you have ceased or significantly reduced production it is important that you give your supplier meter readings more regularly to ensure they don’t overestimate your usage, leading to higher bills.
  • Reduce your usage turn off any lights and non-essential equipment you have running or switch to renewable generation if you have it, this will help to reduce your bills.
  • Payment plans and breaks Many suppliers understand the difficulties many businesses are having and are offering payment plans and even payment breaks for businesses struggling the make ends meet.  We’ve included some useful contact details below if you’re not having any luck with your usual customer service numbers.

 

Supplier

Contact method

British Gas

 

Visit British Gas online where you can find useful information or chat with a member of their team here

 

Corona Energy

 

Call Corona on 0800 804 8589 for advice if you have concerns about paying your bill.

 

EDF

 

Call EDF on 0333 200 5103 for advice if you have concerns about paying your bill.

 

E.ON

 

Email with your account number debtexperts@eonenergy.com to discuss your concerns.

 

Gazprom

 

Complete their financial difficulty form here or email with your account number to enquiries@gazprom-energy.com

 

Haven Power

 

Email with your account number contactteam@havenpower.com to discuss your concerns.

 

npower

 

Call NPower on 0330 100 8100 for advice if you have concerns about paying your bill.

 

Opus Energy

 

Email with your account number contactus@opusenergy.com to discuss your concerns.

 

SSE

 

Call SSE on 0345 070 7373 for advice if you have concerns about paying your bill.

 

Scottish Power

 

Call Scottish power on 0800 027 0072 or email contactus@scottishpower.com for advice if you have concerns about paying your bill.

 

Total

 

Email with your account number contactus@opusenergy.com to discuss your concerns.

 

 

If you have any questions give me a call on 024 7669 8885.